Banco: Jurnal Manajemen dan Perbankan Syariah
Vol 5 No 1 (2023): Banco: Jurnal Manajemen dan Perbankan Syariah

Pengaruh Kualitas Pelayanan Terhadap Minat Menabung Nasabah Pada Bank BSI (Bank Syariah Indonesia)

Nur Falih Anwar (Unknown)



Article Info

Publish Date
23 Jul 2023

Abstract

This study was done to evaluate the level of customer satisfaction and saving intentions at Bank Syariah Indonesia (BSI). This study employed a quantitative survey method as its methodology. Up to 30 students from UIN SMH BANTEN's Faculty of Islamic Economics and Business have responded to the survey. Statistical techniques for descriptive and inferential analysis were used to examine the acquired data. The aim of this study is to comprehend how customer interest in saving at Bank Syariah Indonesia (BSI) is influenced by service quality. The study's findings demonstrate that customer interest in saving with Bank Syariah Indonesia (BSI) is positively and significantly impacted by service quality. The association between client interest in saving money and the quality of the services provided is moderate, which implies that it is neither too strong nor too weak but nevertheless substantial. Customers' interest in saving at Bank Syariah Indonesia (BSI) is impacted by other variables in 71.5% of the variable, with the remaining 28.5% coming from the service quality variable

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Journal Info

Abbrev

banco

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Banco: Jurnal Manajemen dan Perbankan Syariah publishes original works that contribute to scientific discussion of Sharia Economic, Management and Bisnis Sharia, Sharia Banking, Economic Development, Sharia Finance and Accounting, Management and Economic any related issues. The works on the issues ...