The purpose of this study was to analyze and find out the effect of the merger of three Islamic banks and fintech on customer satisfaction at BSI KCP Mojokerto Mojopahit 2 during the Covid-19 pandemic. The data used are primary data obtained through online questionnaires using Google Forms. The sample size used in this study was 91 respondents using a purposive sampling method. The data analysis used in this study is multiple linear regression analysis using SPSS 28. The results of this study indicate that: 1) The merger of three Islamic banks has a significant effect on customer satisfaction with a significant value of 0.001 <0.05 and t count (3.633) > t table (1987). 2) Fintech has a significant effect on customer satisfaction with a significant value of 0.001 <0.05 and t count (3.821) > t table (1.987). 3) The merger of three Islamic banks and fintech together has a significant effect on customer satisfaction with a significant value of 0.001 <0.05 and f count (12.677) > f table (3.10).
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