International Journal Science and Technology (IJST)
Vol. 2 No. 2 (2023): July: International Journal Science and Technology

USER SATISFACTION ANALYSIS OF GOJEK APPLICATION USING END-USER COMPUTING SATISFACTION (EUCS)

Aura Wihati Dienislami (Gunadarma University)
Aviarini Indrati (Gunadarma University)



Article Info

Publish Date
30 Jul 2023

Abstract

At the first time, Gojek application is the online transportation services, but now it has various services. Online transportation services in the Gojek application are GoRide and GoCar. Analysis of application performance can be done to determine the user satisfaction. The aim of this research is to analyze the Gojek application user of satisfaction, especially GoRide and GoCar online transportation services. This research consists of 3 steps. The steps are making research model and adopting questionnaire, validity and realibility test and data analysis. Evaluation is done using 5 dimensions of End User Computing Satisfaction (EUCS). It consists of content, accuracy, format, easy of use and timeliness. In addition, the demographic factors of the respondents were also added, namely gender, age and occupation. There are 100 respondents in this research. The result of this research are the user satisfaction of Gojek application, especially GoRide and GoCar, can be categorized as very satisfied. The dimensions of EUCS and demographic factors have positive affect to user satisfaction. Gojek application can develop by increasing the accuracy of information and timeliness.

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Journal Info

Abbrev

IJST

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

Description

International Journal Science and Technology (IJST) is a scientific journal that presents original articles about research knowledge and information or the latest research and development applications in the field of technology. The scope of the IJST Journal covers the fields of Informatics, ...