EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis
Vol 11 No 2 (2023)

The Analysis Of Satisfaction On Digital Business Sector: Expectation Confrimation Model Validation

Mohammad Fahmi Arkanuddin (University of Indonesia)
Muhammad Abi Firmansyah (Universitas Jenderal Soedirman Purwokerto, Jawa Tengah)
Muhammad Banu Fakhruddin (University of Muhammadiyah Prof Hamka, Jakarta)
Citranti Hanifah Dewani (University of Muhammadiyah Prof Hamka, Jakarta)
Trijatmi Erawati Kridaningsih (PT Trans Jakarta, Jakarta)



Article Info

Publish Date
31 Jul 2023

Abstract

This research aims to analyze the effect of satisfaction toward technology continuance intention on digital, business sector, expectation confirmation model validation. Using for quantitative approach and the instruments of distributing questionnaires and taking samples of 100 respondent and for using analysis tools SEM-Amos. Perceived of usefulness had affected directly and not significantly to continuance intention estimate 0,072 and had affected indirectly and significantly through satisfaction estimate 0,521, in while satisfaction had affected directly and significantly on technology continuance intention estimate 0,896 with the CR value 6.241 > cut off value CR 1.69 and the probability value (p-value) estimate 0,001 < cut off p-value 0,05. Perceived of usefulness and confirmation had affected simultaneously and significantly toward continuance intention through satisfaction estimate 0,915. The result of research had shown that satisfaction had the important role for encouraging the users that they felt the technology had usefulness for fulfill their needs, so the users still keep going for using the continuance intention on digital business sector, so it’s grew prospectively in the future.

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Journal Info

Abbrev

ER

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Other

Description

Ekombis Review: Jurnal Ilmiah Ekonomi dan Bisnis is a peer-reviewed journal. Ekombis invites academics and researchers who do original research in the fields of economics, management, and ...