Jurnal Taguchi : Jurnal Ilmiah Teknik dan Manajemen Industri
Vol. 3 No. 1 (2023): Jurnal Taguchi : Jurnal Ilmiah Keilmuan Teknik dan Manajemen Industri

KUALITAS SISTEM LAYANAN MENGGUNAKAN METODE FUZZY- SERVICE QUALITY

Johan Alfian Pradana (Institut Adhi Tama Surabaya)
Ni Luh Putu Hariastuti (Institut Teknologi Adhi Tama Surabaya)

Article Info

Publish Date
27 Jul 2023

Abstract

Improving the service quality system is an important role in universities. The purpose of the study was to determine the highest gap of each fuzzy- servqual dimension. Research procedures with statistical test steps, designing fuzzy methods, and designing fuzzy- servqual gaps. Determination of the highest level of expectation and expectation gaps from users of the administrative service system using fuzzy- service quality includes ASR3 codes of -2.25, RLB3 -2.2, RSP2 -2.17, EPT3 -1.99, TGB5 -1.85. The gap is the highest of each dimension.

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Journal Info
Jurnal Taguchi : Jurnal Ilmiah Teknik dan Manajemen Industri
Website

Abbrev

home

Publisher

Universitas Bina Bangsa

Subject

Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

Description

Taguchi Adalah Jurnal Ilmiah Keilmuan Teknik dan Manajemen Industri terbit secara daring pada bulan Juni dan Desember. untuk menyebarluaskan hasil-hasil penelitian dalam bidang keilmuan Teknik dan Manajemen Industri sesuai dengan Body Knowledge pada Teknik ...