Journal of Management and Bussines (JOMB)
Vol 4 No 2 (2022): Journal of Management and Bussines (JOMB)

Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan

Mujari Mujari (STIE Selero Lahat)
Hestin Hestin (Sekolah Tinggi Ilmu Ekonomi Selero Lahat)
Kasinem Kasinem (Sekolah Tinggi Ilmu Ekonomi Selero Lahat)
Kandar Malian (Sekolah Tinggi Ilmu Ekonomi Selero Lahat)



Article Info

Publish Date
30 Jun 2023

Abstract

This study aims to determine the effect of price and service quality partially and simultaneously on customer satisfaction at Pondok 99 Empat Lawang Restaurant. This research method is quantitative. The population used in this research is Pondok 99 Empat Lawang Restaurant customers. The method of determining the sample in this study uses the accidental sampling method. The research data will be analyzed by using multiple linear regression analysis, F test, T test, and coefficient of determination test (R²). The results showed, a) the price variable on customer satisfaction, by partial testing obtained a significant value of 0.006 <0.05; b) the variable of service quality on customer satisfaction, by partial testing obtained a significant value of 0.000 <0.05; c) with simultaneous testing, a significant value is obtained, namely 0.000 <0.05. In conclusion, price has a significant effect on customer satisfaction at Pondok 99 Empat Lawang Restaurant. Service quality has a significant effect on customer satisfaction at Pondok 99 Empat Lawang Restaurant. Price and service quality have a significant effect on customer satisfaction at Pondok 99 Empat Lawang Restaurant. Keywords: Price, Customer Satisfaction, Service Quality

Copyrights © 2022






Journal Info

Abbrev

JOMB

Publisher

Subject

Description

Journal of Management and Bussines (JOMB) focus dan scopenya meliputi; Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional, Manajemen Sistem Informasi, Manajemen Pajak dan, Administrasi ...