Analisis Sistem Pelayanan Pendaftaran Online Poliklinik Jantung di Rumah Sakit Umum Pusat Dr. Sardjito Yogyakarta

Ita Roossinta (Pascasarjana Ilmu Kesehatan Masyarakat, Universitas Jember)
Yunita Widiyati Nikmah (Pascasarjana Ilmu Kesehatan Masyarakat, Universitas Jember)
M. Fakhry Asa Fazary (Pascasarjana Ilmu Kesehatan Masyarakat, Universitas Jember)

Multidiciplinary Journal
Vol 5 No 2 (2022): Desember 2022

Simulation is widely used to model a system that is already running which is then attempted to be repaired or increased its utility. One of the averages reaches 1 hour, especially for the queue of patients who will have an examination with a specialist. The simulation results give different results from the actual conditions. This difference in conditions is caused by several factors, including data limitations, a problem that is often solved using a simulation approach is the queuing system. This study uses the object of patient queues at the Cardiology Polyclinic, Dr. Sardjito as a case study. In actual conditions, patient waiting time and some managerial problems such as the arrival of doctors and service hours that are not on time.