Jurnal Ekonomika dan Bisnis Islam
Vol 1 No 2 (2018): Agustus

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Anggota KJKS KUM3 Rahmat Surabaya

Dharmawati, Erni (Unknown)
Suryaningsih, Sri Abidah (Unknown)



Article Info

Publish Date
30 Aug 2018

Abstract

The aim of this research to determins the effect of service quality on satis facation of KJKS KUM3 Rahmat Surabaya members. To measure service quality sharia the advantage Compliances with Islamic Low which was known as CARTER (Compliance, Assurance, Reliability, Tangible, Emphaty, dan Responsiveness). This type of research is a casual associative by quantitative approach. The population in the research one members of KJKS KUM3 Rahmat Surabaya. the samplein this study is 89 members of KJKS KUM3 Rahmat Surabaya, who selected using non probability sampling method by using purposive sampling technique. The date were analyzed by hypothers testing. Result of this research shows that there is significany influence of service quality variabel on satisfaction of KJKS KUM3 Rahmat Surabaya members. The service quality variabel has a value 0f 8.710 and supported with sig value of 0,00 which if the sig value is smaller than 0,05 can be said have a significant influence.

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Journal Info

Abbrev

jei

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomika dan Bisnis Islam mencakup studi ilmu Ekonomi Islam yang terdiri dari: Ekonomi dan Bisnis Islam Kewirausahaan Islam Zakat dan Wakaf Akuntasni Syariah Keuangan dan Perbankan ...