Jurnal INFOTEL
Vol 10 No 1 (2018): February 2018

Quality Analysis Of Library Information System Using Webqual Toward User Satisfaction

Dwi Januarita (Institut Teknologi Telkom Purwokerto)
Fauzan Romadlon (Institut Teknologi Telkom Purwokerto)



Article Info

Publish Date
24 Feb 2018

Abstract

Websites for educational institutions is a form of information services that can be accessed online. One of the information services in educational institutions is library information system. This research focused on Institut Teknologi Telkom Purwokerto as an object of library information system implementation (dlibrary). Corresponding with the library strategy to become "user-friendly", the library of Institut Teknologi Telkom Purwokerto has provided information that follows user requirements and understanding. The one of user satisfaction for accessing the "dlibrary" is the provided quality information system. This research uses Webqual Method. Webqual method is a method for measuring the quality of information from web. This research is done by taking the perspective of the users about the information quality of the website. The 95% confidence level is used in this research, and the result on the dimensions of information quality (usability quality, information quality, and service interaction quality) has significant influence against the user satisfaction. It indicates that the content of the "dlibrary" information are accurate, complete, understandable, relevant and present information in accordance with the needs of the user.

Copyrights © 2018






Journal Info

Abbrev

infotel

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

Jurnal INFOTEL is a scientific journal published by Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) of Institut Teknologi Telkom Purwokerto, Indonesia. Jurnal INFOTEL covers the field of informatics, telecommunication, and electronics. First published in 2009 for a printed version and published ...