J-MAS (Jurnal Manajemen dan Sains)
Vol 8, No 2 (2023): Oktober

Pengaruh Harga, Lokasi, dan Kualitas Pelayanan terhadap Kepuasan Pelanggan (Survey pada Bengkel Berguna Motor di Kota Cimahi)

Dede Hertina (Universitas Widyatama)
Mochamad Hadidsyam Prawira Dirgasurya (Unknown)



Article Info

Publish Date
10 Oct 2023

Abstract

The existence of this rigorous test is intended to determine the effect of the variables Price, Location, and Quality of Service on Consumer Satisfaction at Serviceable Motor Workshops in Cimahi City. The data collected in this rigorous test came from distributing a questionnaire using a purposive sampling technique. A sample of 60 respondents was obtained. This research uses data instrument testing with validity and reliability tests. The hypothesis testing in this thorough test is to test multiple linear regression analysis, test the coefficient of determination, t test (partial), and f test (simultaneous). The results of the thorough test show that partially or based on a partial test, the variables Price, Location, and Service Quality have a significant influence on Customer Satisfaction. Based on the results, the F test shows the acquisition of Fcount of 96.681 > Ftable of 2.76, from this it shows that the three independent variables consisting of Price, Location, and Service Quality have a simultaneous effect on Consumer Satisfaction.

Copyrights © 2023






Journal Info

Abbrev

jmas

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

J-MAS (Jurnal Manajamen dan Sains) diterbitkan oleh Program Magister Manajemen Universitas Batanghari, Jurnal ini mencakup bidang ilmu Ekonomi Manajemen. J-MAS (Jurnal Manajamen dan Sains) terbit sebanyak dua kali dalam setahun yaitu pada bulan April dan Oktober. Jurnal ini mempublikasikan artikel ...