EQUILIBRIUM
Vol 11, No 1 (2023): EQUILIBRIUM

Variables Determining Muzakki Loyalty in Paying Zakat

Muthaher, Osmad - (Unknown)
Wahyundaru, Sri Dewi (Unknown)



Article Info

Publish Date
15 Jun 2023

Abstract

This study aims to assess whether accountability, transparency, service quality, satisfaction, and religiosity affect Muzakki's loyalty with trust as Muzakki's intervening variable. This type of research is explanatory research and uses the survey method. The data collection technique used was a questionnaire containing written questions answered by respondents, namely Muzakki's (payer of zakat, infaq and sadaqah) at amil zakat institutions. This research surveys 100 respondents (muzakki) in Lembaga Amil Zakat, Infaq dan Sedekah Muhammadiyah (Lazismu) Central Java. The sampling technique used purposive sampling, which set the samples based on criteria. The data were analysed using partial least square-structural equation modelling (PLS-SEM), which was then processed using the SmartPLS application. The results of this study indicate that the muzakki loyalty to zakat management organizations (Lazismu) will increase in paying zakat by increasing muzakki's trust through satisfaction, service quality, religiosity, transparency and accountability in accordance with PSAK 109.

Copyrights © 2023






Journal Info

Abbrev

Publisher

Subject

Economics, Econometrics & Finance

Description

Equilibrium journal issued by the Department of Islamic Economics, Pascasarjana, STAIN Kudus, periodically (every 6 months) in June and December with the aim of disseminating information about the study of knowledge islamic economics in the form of conceptual studies and research ...