Science in Information Technology Letters
Vol 3, No 2 (2022): November 2022

Advanced product review summarization in e-commerce marketplaces: elevating beyond tf-idf and lexrank method

Anggraeni, Rita Melina (Unknown)
Ismi, Dewi Pramudi (Unknown)



Article Info

Publish Date
30 Nov 2022

Abstract

In the fiercely competitive domain of online product sales, wherein engendering trust among prospective buyers assumes paramount significance, the role of product reviews cannot be understated. However, a prevailing issue in online marketplaces resides in the presence of product reviews that do not consistently align with the overall product rating. Furthermore, the sheer abundance of comments often leads potential consumers to confine their scrutiny to the initial comments, thus leaving a substantial volume of reviews unexplored. To rectify this challenge, this study introduces an automated text summarization system for product reviews, leveraging the LexRank methodology. This system underwent rigorous evaluation using the Rouge metric, with results manifesting substantial promise. At a threshold of 0.1, Rouge-1 exhibited an accuracy of 16.67%, while Rouge-2 scored 3.01%, and Rouge-L reached 16.50%. At a threshold of 0.2, Rouge-1 yielded a score of 16.08%, Rouge-2 registered 2.64%, and Rouge-L scored 16.57%. The second evaluation, performed with a distinct test dataset, notably excelled, emphasizing the system's competence. Specifically, at the 0.2 threshold, the system displayed superior performance, underscoring its efficacy in refining product review summarization within online marketplaces

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Journal Info

Abbrev

sitech

Publisher

Subject

Computer Science & IT

Description

Science in Information Technology Letters (SITech) aims to keep abreast of the current development and innovation in the area of Science in Information Technology as well as providing an engaging platform for scientists and engineers throughout the world to share research results in related ...