Enrichment : Journal of Management
Vol. 13 No. 3 (2023): August: Management Science And Field

Factor analysis of online repurchase intention on telemedicine services

Johan Hendri Prasetyo (Universitas Nusa Mandiri, Indonesia)
Ch. Endah Winarti (Perbanas Institute, Indonesia)
Yohanes Ferry Cahaya (Perbanas Institute, Indonesia)
Markonah Markonah (Perbanas Institute, Indonesia)



Article Info

Publish Date
02 Aug 2023

Abstract

Massive development that currently happen in digital world may affects various industrial sectors, including the health industry with its application of telemedice services. Through this phenomenon, this research has purpose to analyze the factors which could affecting online repurchase intention in one of the telemedicine services in Indonesia, namely Halodoc. The research method used is quantitative-causality through 200 respondents which taken by snowball method and then analyzed through PLS-SEM modeling. Research findings show the direct influence of e-service quality and e-recovery in increasing e-loyalty and online repurchase intention, moreover e-loyalty also found to have direct and indirect effect in boosting online repurchase intention.

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...