Forum Bisnis dan Kewirausahaan
Vol 13 No 1 (2023): Forum Bisnis dan Kewirausahaan

Strategi Cafe Luthier Coffee Palembang Untuk Mempertahankan Pelanggan

Venny Novitasari Sumantri (Manajemen, Ekonomi, Universitas Multi Data Palembang)
Herry Widagdo (Manajemen, Ekonomi, Universitas Multi Data Palembang)



Article Info

Publish Date
09 Sep 2023

Abstract

The aim of this research is to partially analyze the effect of service quality, product quality, brand imageand trust on customer loyalty at Luthier Coffee cafe. Another purpose is to analyze the factors of service quality,product quality, brand image and trust in customer loyalty at Luthier Coffee cafe simultaneously. The researchmethod used data collection from questionnaires with a Likert scale, with a total of 206 respondents. The type ofresearch used is descriptive quantitative. The sampling technique is nonprobability sampling with purposive samplingmethod and uses SPSS 26 software. The results of this study indicate that the partial test (t-test) of the variablesQuality of Service (X1), Product Quality (X2),Brand Image (X3) and Trust ( X4) positive and significant effect on Customer Loyalty. Simultaneous test(F-test) proves that the independent variables are Service Quality (X1), Product Quality (X2), Brand Image (X3)and Trust (X4) simultaneously affect the dependent variable namely Customer Loyalty (Y)

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Journal Info

Abbrev

forbiswira

Publisher

Subject

Economics, Econometrics & Finance

Description

FORBISWIRA , Forum Bisnis dan Kewirausahaan merupakan jurnal ilmiah berkala yang diterbitkan oleh STIE Multi Data Palembang (MDP Business School), Indonesia. Merupakan media bagi para dosen, mahasiswa, alumni, dan peneliti lainnya untuk mempublikasikan hasil-hasil penelitian dan paper yang berisi ...