TIJAB (The International Journal of Applied Business)
Vol. 7 No. 2 (2023): NOVEMBER 2023

The Factors Influencing Online Food Delivery Usage Intention on Semi-Endemic Period

Albirra , Fionabella (Unknown)
Soesapto , Michael Joshua (Unknown)
Agata, Luisa (Unknown)
Pribadi, Adinda Marisskeputri (Unknown)
Istijanto (Unknown)
Lydia Apriliani (Unknown)



Article Info

Publish Date
20 Oct 2023

Abstract

Background: In 2021, food delivery apps users in Indonesia reached the world highest number amounting 74.4% users. The main reason is the implementation of COVID-19 health protocol in Indonesia which limits outdoor activities. However, the COVID-19 pandemic situation in Indonesia indicates that COVID-19 is in the final phase of moving towards endemic or can be called a Semi-endemic phase since Indonesia government regulations, regarding COVID-19 health protocol, are getting loose by allowing people to do outdoor activities. Objective: This study aims to examine the relationship between the variables in Theory of Planned Behavior (TPB), which consists of; attitude, subjective norms, perceived behavioral control and trust, and perceived risk in predicting online food delivery behavioral intention during the Semi-endemic period in Indonesia. Method: This study adopts a quantitative research which employs 303 respondents who filled out an online questionnaire about food delivery applications usage for three months starting in July 2022. Results: Attitude, perceived behavioral control, and trust are positively and directly influencing the usage intention, while subjective norms do not. There were two risk variables, namely privacy risk and COVID-19 risk, which had a significant impact on consumers' online food delivery usage intention. Conclusion: Based on TPB, trust, and risk, this study showed that attitude, perceived behavioral control, trust, COVID-19 risk and privacy risk are significant in influencing online food application usage intentions in Indonesia during the semi-endemic period.   Keywords: online food delivery; online food delivery usage intention; perceived risk; semi endemic; theory of planned behavior.

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Journal Info

Abbrev

TIJAB

Publisher

Subject

Economics, Econometrics & Finance

Description

The International Journal of Applied Business (TIJAB) (eISSN: 2599-0705) is a peer-reviewed journal that publishes original articles researching or documenting issues on applied business including, but not limited to, economics and business, taxation, banking, tourism and hospitality. It considers ...