Jurnal EMT KITA
Vol 7 No 4 (2023): OCTOBER 2023

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Service Komputer (Studi Kasus Metro Komputer Service Bandar Lampung)

Lusiana, Lisda (Unknown)
Gultom, Indriati Agustina (Unknown)

Article Info

Publish Date
01 Oct 2023

Abstract

This study aims to analyze customer satisfaction towards Metro Bandar Lampung Computer Services by considering key factors such as physical evidence, reliability, warranty, responsiveness, and empathy. The study involved 90 respondents who were part of Metro Computer Service's customer base. The main objective was to gain a deeper understanding of the ongoing dynamics at Metro Computer Services Bandar Lampung. The results of this study show how the five overall factors of customer satisfaction influence the level of customer satisfaction at Metro Computer Service Bandar Lampung.

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Journal Info
Jurnal EMT KITA
Website

Abbrev

emt

Publisher

Lembaga Komunitas Informasi Teknologi Aceh

Subject

Economics, Econometrics & Finance

Description

The Jurnal Ekonomi Manajemen Teknologi (EMT) KITA is one of the scientific publications published by the KITA Institute. The purpose of this Journal is to support the theory and practice of development management in the dissemination of research findings in the field. This journal covers fields such ...