Jurnal Sosial dan Sains
Vol. 3 No. 10 (2023): Jurnal Sosial dan Sains

Effectiveness of Digital Marketing on Revisit Intention Outpatient of Brebes Regional General Hospital

Shella Vina Putri (Universitas Esa Unggul)
Endang Ruswanti (Universitas Esa Unggul)
Rokiah Kusumapradja (Universitas Esa Unggul)



Article Info

Publish Date
25 Oct 2023

Abstract

Background: The Covid-19 outbreak turned into a pandemic in Indonesia in 2020. The patient's intention to visit the hospital due to the pandemic but can be influenced by the hospital's marketing strategy. Brebes Regional General Hospital before the Covid-19 pandemic used conventional marketing and, in an effort, to increase the number of repeat visits to patients in the pandemic era and industry 5.0, namely through the most effective marketing strategy, namely digital marketing. Purpose: The aim is to determine the influence and effectiveness of digital marketing in terms of people, physical evidence, process and promotion on the intention to revisit outpatients at Brebes Regional General Hospital. Methods: Using the Quasi Experimental Pre and postest method in digital groups and conventional groups and the Logistic Regression method. Results: The results showed that there was a difference and there was effectiveness in the digital marketing group on the promotion variable (0.45), process (0.56), physical evidence (0.37) and intention (0.54). There is a difference and effectiveness in the conventional group on the process variable (0.35). There is a simultaneous influence of 4P variables on the intention to revisit by 70.5%. Conclusion: There is a difference and effectiveness in patient re-visits in the outpatient service of the Brebes Regional General Hospital before and after the digital marketing intervention group on the variables of Promotion, Process, Physical Evidence and Visit Intention.

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Journal Info

Abbrev

sosains

Publisher

Subject

Astronomy Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Physics

Description

Jurnal sosial dan sains (SOSAINS) is a double blind peer-reviewed academic journal and open access to social and science fields. The journal is published monthly by Green Publisher Indonesia. Jurnal sosial dan sains (SOSAINS) provides a means for sustained discussion of relevant issues that fall ...