Manajemen dan Bisnis
Vol 5, No 2 (2023): AGUSTUS

Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Fitur Go-Food PT Gojek Indonesia

Danang Dwi Kuncoro (Universitas Muhammadiyah Surakarta)
Wuryaningsih Dwi Lestari (Universitas Muhammadiyah Surakarta)



Article Info

Publish Date
17 Aug 2023

Abstract

Along with the rapid development of the times and advances in education, a more prosperous economy, socio-cultural changes in society, and the development of sophisticated science and technology, can facilitate human activities. This is in line with the term industrial revolution 4.0 where one of its characteristics is technological advancement and the era of digitalization. The purpose of this study was to analyze the effect of service quality and price on customer satisfaction for the go-food feature of pt.gojek indonesia. This research method is quantitative, the population of this research is all students of Universitas Muhammadiyah Surakarta. And the number of samples of this study were 200 respondents. The results of the study are service quality has a positive and significant effect on customer satisfaction. Price has a positive and significant effect on customer satisfaction.

Copyrights © 2023






Journal Info

Abbrev

MdB

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

JMB (Jurnal Manajemen dan Bisnis) adalah forum diseminasi ilmu bisnis multi-disiplin yang bertujuan untuk menjembatani ilmu dan praktik manajemen dan kewirausahaan di Indonesia. JMB (Jurnal Manajemen dan Bisnis) menerbitkan hasil-hasil penelitian yang berdampak tinggi terhadap teori dan praktik ...