Journal of Information Systems Engineering and Business Intelligence
Vol. 9 No. 2 (2023): October

Advancement in Bangla Sentiment Analysis: A Comparative Study of Transformer-Based and Transfer Learning Models for E-commerce Sentiment Classification

Zishan Ahmed (Department of Computer Science, American International University - Bangladesh, Dhaka, Bangladesh)
Shakib Sadat Shanto (Department of Computer Science, American International University - Bangladesh, Dhaka, Bangladesh)
Akinul Islam Jony (Department of Computer Science, American International University - Bangladesh, Dhaka, Bangladesh)



Article Info

Publish Date
01 Nov 2023

Abstract

Background: As a direct result of the Internet's expansion, the quantity of information shared by Internet users across its numerous platforms has increased. Sentiment analysis functions at a higher level when there are more available perspectives and opinions. However, the lack of labeled data significantly complicates sentiment analysis utilizing Bangla natural language processing (NLP). In recent years, nevertheless, due to the development of more effective deep learning models, Bangla sentiment analysis has improved significantly. Objective: This article presents a curated dataset for Bangla e-commerce sentiment analysis obtained solely from the "Daraz" platform. We aim to conduct sentiment analysis in Bangla for binary and understudied multiclass classification tasks. Methods: Transfer learning (LSTM, GRU) and Transformers (Bangla-BERT) approaches are compared for their effectiveness on our dataset. To enhance the overall performance of the models, we fine-tuned them. Results: The accuracy of Bangla-BERT was highest for both binary and multiclass sentiment classification tasks, with 94.5% accuracy for binary classification and 88.78% accuracy for multiclass sentiment classification. Conclusion: Our proposed method performs noticeably better classifying multiclass sentiments in Bangla than previous deep learning techniques. Keywords: Bangla-BERT, Deep Learning, E-commerce, NLP, Sentiment Analysis

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Journal Info

Abbrev

JISEBI

Publisher

Subject

Computer Science & IT

Description

Jurnal ini menerima makalah ilmiah dengan fokus pada Rekayasa Sistem Informasi ( Information System Engineering) dan Sistem Bisnis Cerdas (Business Intelligence) Rekayasa Sistem Informasi ( Information System Engineering) adalah Pendekatan multidisiplin terhadap aktifitas yang berkaitan dengan ...