Tourism Reserch Journal
Vol 7 No 2 (2023): (TRJ) Tourism Research of Journal

Factors That Influence Consumer Satisfaction in Shopping Tourism at the Jakarta Traditional Clothing Market

Reno Catelya Dira Oktavia (Trisakti School of Tourism)
Devita Gantina (Trisakti Institute of Tourism)
Michael Khrisna Aditya (Trisakti School of Tourism)
Pramudito Pramudito (Trisakti School of Tourism)
Deivy Zulyanti Nasution (Trisakti School of Tourism)



Article Info

Publish Date
18 Oct 2023

Abstract

The research aims to determine the influence of product quality, price, product variety, and online sales on consumer satisfaction on shopping trips at the Jakarta Traditional Clothing Market. This type of research is quantitative descriptive with multiple regression analysis methods. There are three research locations: Tanah Abang Market, Majestic Market, and Cipulir Market. Data were collected by distributing questionnaires with a Likert scale of 1 to 5; the sampling technique was purposive sampling. The sample in this study amounted to 150 people. Partial research results show that product quality, price, product variety, and online sales significantly affect consumer satisfaction. Good product quality can increase consumer satisfaction through appropriate design, materials, durability, and appearance, creating trust. Price plays a vital role in consumer satisfaction. Many consumers with a limited budget tend to feel satisfied with affordable prices because they get good value to influence the perception of product value. Product variety increases consumer satisfaction by providing more choices according to preferences and meeting various consumer style preferences. Online sales significantly impact consumer satisfaction, providing ease of shopping remotely, access to a wide selection of products, price comparisons, and easily customizable searches. Keywords: Product Quality, Price, Product Variety, Online Sales, Consumer Satisfaction

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Journal Info

Abbrev

trj

Publisher

Subject

Education Social Sciences Transportation Other

Description

TRJ Tourism Research Journal, ISSN 2598-9839 (online) is published twice a year in April and October by Program Studi Magister Pariwisata, Sekolah Tinggi Pariwisata Trisakti. TRJ Tourism Research Journal welcomes original manuscripts of scientific research result and actual case study, as well as ...