Jurnal Manajemen Bisnis
Vol. 13 No. 01 (2023): April

The Effect of Service Quality on Fast Food Restaurant Customer Satisfaction: The Effect of Service Quality on Fast Food Restaurant Customer Satisfaction

Arinta Dea Puspita (Magister Manajemen UMM)
M Jihadi (Universitas Muhammadiyah Malang)



Article Info

Publish Date
03 May 2023

Abstract

This study aims to test the impact of service quality and customer satisfaction. This study uses a quantitative method using SPSS Application 26.0. The research population is all consumers at Prime Chicken of fast food restaurants. The sample was taken by 100 respondents and the data source used was the primary data obtained by disseminating the questionnaire. Methods of data analysis from research using correlation coefficient, determination coefficient and simple linear regression test. Based on the calculation of the correlation coefficient to find out how much the interpretation between service quality to customer satisfaction is obtained by 0.869 which shows that there is a positive and very strong relationship between service quality and customer satisfaction at Prime Chicken. From the calculation of the Determined Coefficient (KD) of 0.755 and from simple linear regression analysis can be found the relationship between service quality and customer satisfaction Y = a + bX = (5.179 + 0.879X)

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Journal Info

Abbrev

jmb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Universitas Muhammadiyah Malang published Manajemen Bisnis (MB) journal in 2011. Start in December 2018, the MB journal has online ISSN 2655-2523 for articles that publish started from Volume 9 No. 1, April 2019. Then, start from Volume 9 No. 2. MB journal has been accredited for SINTA 4. MB ...