EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS)
Vol 5 No 1 (2023): August 2023

Consumer Brand-Relationship and Privacy Concerns to Repurchase Intention in Online Shopping Application

Nadia Anggraini Putri (Institut Teknologi Bandung, Bandung)
Ira Fachira (Institut Teknologi Bandung, Bandung)



Article Info

Publish Date
29 Aug 2023

Abstract

This study examines how the consumer relationship with a brand on repurchase intention after their data are leaked through online and able to be accessed by many people. This paper is proposing to analyze the concept of consumer brand-relationship about the consumer trust and consumer satisfaction and analyze the effect after consumer privacy concern towards their intention to repurchase it in the same online shopping application. This research was conducted using a PLS-SEM. The results finds that trust has no impact towards repurchase intention because the findings of its consumer have already lost their trust and put their concern about their privacy about their data first before do the repurchase intention in a brand and the others are have impact towards the purchase intention.

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Journal Info

Abbrev

ekuitas

Publisher

Subject

Economics, Econometrics & Finance

Description

1. Auditing, 2. Financial Management, 3. Marketing Management, 4. Strategic Management, 5. Organizational Behavior, 6. Operations Management, 7. Change Management, 8. Management of Sharia, 9. Knowledge Management 10.Entrepreneurship, 11.E-Business, 12.Business Management, 13.Capital Market, 14.Risk ...