BUDGETING : Journal of Business, Management and Accounting
Vol 5 No 1 (2023): BUDGETING : Journal of Business, Management and Accounting

Menjelajahi Nirwana Akademik Analisis Keberhasilan Universitas Muhammadiyah Jawa Timur dalam Memenangkan Hati Mahasiswa Melalui Kompetensi Staff Akademik, Keandalan Layanan dan Kilau Reputasi

Intan Sari, Rosi Avinda (Unknown)
Cahyono, Dwi (Unknown)
Susbiyani, Arik (Unknown)



Article Info

Publish Date
31 Dec 2023

Abstract

This research aims to analyze the influence of the variables of Academic Staff Competence, Service Reliability, and University Reputation on Student Satisfaction in Muhammadiyah Universities in East Java using hypothesis testing method with the assistance of SPSS (Statistical Package for the Social Sciences) software. Data collected from 240 student respondents were analyzed to test the impact of these variables on student satisfaction. The SPSS analysis results show that all three variables, namely Academic Staff Competence, Service Reliability, and University Reputation, both simultaneously and partially, have a significant positive influence on student satisfaction. These findings have significant implications for higher education institutions, especially in designing strategies to improve service quality, develop academic staff competence, and enhance university reputation collectively. Keywords: Academic Staff Competence, Muhammadiyah Universities in East Java, University Reputation, Student Satisfaction, Service Reliability.

Copyrights © 2023






Journal Info

Abbrev

BUDGETING

Publisher

Subject

Humanities Social Sciences

Description

BUDGETING : Journal of Business, Management and Accounting is published by IPM2KPE as an information and communication media for practitioners, researchers and academics who are interested in the field and development o, Business, Management and Accounting .The journal is published annually 2 times ...