JESKaPe: Jurnal Ekonomi Syariah, Akuntansi dan Perbankan
Vol. 7 No. 1 (2023): Jurnal Ekonomi Syariah, Akuntansi dan Perbankan (JESKaPe)

IMAGE AND SERVICE ACCESSORIES: THE EFFECT ON CUSTOMER LOYALTY

Muhammad Adnan (Universitas Islam Negeri Ar-Raniry Banda Aceh)
Ana Fitria (Universitas Islam Negeri Ar-Raniry Banda Aceh)
Maulidia Agustina (Universitas Islam Negeri Ar-Raniry Banda Aceh)



Article Info

Publish Date
15 Jun 2023

Abstract

Traditional use of the word "loyalty" refers to a customer's commitment to certain banking-related goods or brands. This research intends to assess the influence of image and service accessories on customer loyalty at the Singkil Branch of PT. Bank Aceh Syariah. All clients of the Bank Aceh Syariah Singkil Branch are the population for this associative quantitative study, and the sample approach is accidental sampling. A questionnaire with a Likert scale that was evaluated for validity and reliability was used to gather data. The findings of multiple linear regression analysis reveal that image and accessories have a considerable influence on consumer loyalty, either concurrently or separately. These findings emphasize the significance of a favorable image and appealing service accessories in fostering customer loyalty at the PT. Bank Aceh Syariah Singkil Branch. The implication is that businesses must continually monitor the image they convey to their clients and assure the provision of appealing service accessories.

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Journal Info

Abbrev

jeskape

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Social Sciences

Description

Journal of Islamic Economics, Accounting and Banking (JESKaPe) is a scientific journal published by the Faculty of Islamic Economics and Business - IAIN Lhokseumawe. This journal serves as a forum for research results both conceptually and technically related to the scope of Islamic Economics, ...