JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Vol. 6 No. 1 (2017): April 2017

Kualitas Pelayanan Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan

Solichah Supartiningsih (Rumah Sakit Sarila Husada Sragen)

Article Info

Publish Date
20 Apr 2017

Abstract

The purpose of this study was to determine the effect of service quality dimensions in terms of physical appearance, reliability, responsiveness, assurance, and empathy for hospital patient satisfaction Sarila Husada Sragen. This study uses a test approach the relationship between variables with quantitative approach. Samples are patients who use the services of Sarila Husada Hospital of Sragen. Test the relationship between variables was performed using multiple regression test. This study found that tangbel and assurance effect on customer satisfaction Sarila Husada hospital patients Sragen.

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Journal Info
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Website

Abbrev

jmmr

Publisher

Universitas Muhammadiyah Yogyakarta

Subject

Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

Description

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) focuses on the research and research review related to hospital management that is relevant to the development of the theory and practice of hospital management in Indonesia and Southeast Asia. Focus on hospital management (but not limited) to ...