JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Vol. 7 No. 3 (2018): December 2018

The Influence of Brand Image Towards Brand Loyalty of Dental Hospital of Universitas Muhammadiyah Yogyakarta

Regia Aristiyanto (Master of Hospital Management, Universitas Muhammadiyah Yogyakarta, Yogyakarta)



Article Info

Publish Date
21 Dec 2018

Abstract

The change of hospital image become socio-economic organizations requires hospital has to be able to finance its operations and compete to gain the market share. Dental Hospital of Univesitas Muhammadiyah Yogyakarta is hospital in Yogyakarta. Hospital uses various marketing strategies to seize and retain consumer. One of them is making good brand image to get consumer loyalty. The purpose of study was to determine the influence of brand image towards brand loyalty of Dental Hospital of Universitas Muhammadiyah Yogyakarta. The type study was quantitative research with causality and descriptive explanation. The samples were dental specialist pastient of Dental Hospital of Universitas Muhammadiyah Yogyakarta who had visited more than once with quota sampling technique. Data analysis was multiple regression analysis. The results showed brand image dimensions had a positive and significant simultaneously influence toward consumer loyalty of Dental Hospital of Universitas Muhammadiyah Yogyakarta. The favorability of brand association and uniqueness of brand association had positive and significant influence towards brand loyalty, while the strength of brand association had positive and insignificant influence towards brand loyalty. The conclusion of the study showed brand image had a positive and significant influence towards brand loyalty of Dental Hospital of Universitas Muhammadiyah Yogyakarta.

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Journal Info

Abbrev

jmmr

Publisher

Subject

Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

Description

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) focuses on the research and research review related to hospital management that is relevant to the development of the theory and practice of hospital management in Indonesia and Southeast Asia. Focus on hospital management (but not limited) to ...