Journal of Economic, Bussines and Accounting (COSTING)
Vol 7 No 1 (2023): COSTING : Journal of Economic, Bussines and Accounting

Pengaruh Kualitas Pelayanan, Persepsi Harga, Dan Lokasi Terhadap Kepuasan Konsumen Pasar Kemiri Muka Di Kelurahan Kemiri Muka

Virhan Arief Fadhila (Universitas Nasional)
Suadi Sapta Putra (Universitas Nasional)
Kumba Digdowiseiso (Universitas Nasional)



Article Info

Publish Date
17 Nov 2023

Abstract

This study aims to determine the effect of service quality, price perception and location on consumer satisfaction in the Kemiri Muka market, Kemiri Muka village. The population in this study used Anderson's sampling technique where the population taken was 100 people with a significance level of 95% and a standard deviation of 25%. This study uses primary data with data collection methods through questionnaires distributed to 100 respondents. The data analysis technique uses inferential analysis with multiple linear regression and uses the Statistical Product and Service Solution (SPSS) version 26.0 program. The results showed that service quality had a positive and significant effect on consumer satisfaction with a path coefficient value of 0.263 and a significant t of 0.015. Price perception has a positive and significant effect on consumer satisfaction with a path coefficient value of 0.216 and a significant t of 0.018. location has a positive and significant effect on consumer satisfaction with a path coefficient value of 0.302 and a significant t of 0.009. Keywords: Service Quality, Price Perception, Location and Consumer Satisfaction

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Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...