Journal of Economic, Bussines and Accounting (COSTING)
Vol 7 No 3 (2024): Journal of Economic, Bussines and Accounting (COSTING)

The Effect Of Functional Value, Emotional Value, Value For Money On Repurchase Intention Through Customer Satisfaction As An Intervening Variable In Purchasing Virtual Items For Online Games Mobile Legends: Bang-Bang (Study On Mobile Online Game Users Le

Yuliana Yuliana (Universitas Pembangunan Nasional "Veteran" Jawa Timur)
Nurul Azizah (Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
13 Mar 2024

Abstract

This study aims to determine the effect of functional value, emotional value, value for money on repurchase intention through customer satisfaction as an intervening variable in purchasing Mobile Legends virtual items: Bang-Bang. This type of research is quantitative research. The sampling technique used non probability sampling with a sample size of 180 respondents. The sample criteria chosen in this study are users of the Mobile Legends application: Bang-Bang in Surabaya who are 16-64 years old and have a history of making purchases at least twice. The data analysis technique in this study used Partial Least Squares (PLS) analysis with SmartPLS 4.0 software. The results in this study indicate that functional value, emotional value and value for money has a positive effect on customer satisfaction. Functional value, emotional value and value for money has a positive effect on repurchase intention. Customer satisfaction has a positive effect on repurchase intention. Keywords: Functional Value, Emotional Value, Value for Money, Repurchase intention, Customer Satisfaction

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Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...