Journal of Economic, Bussines and Accounting (COSTING)
Vol 7 No 3 (2024): Journal of Economic, Bussines and Accounting (COSTING)

Analisis Brand Experience Dan Brand Personality Terhadap Customer Loyalty Produk Sim Card PT. Smartfren Telecom Tbk

Illiyin Dihan Prameswari (Universitas Airlangga)
Praptini Yulianti (Universitas Airlangga)



Article Info

Publish Date
09 Mar 2024

Abstract

The objective of this research is to investigate the impact of (X1: Brand Experience) and (X2: Brand Personality) on (Y: Customer Loyalty). The sample consists of fifty respondents, and a Likert scale is used to measure the data quantitatively. This study used primary data obtained via online questionnaire responses, and conducted tests to assess validity, reliability, and hypotheses. The inquiry findings suggest that these factors, together with their interaction, have a significant and favorable impact on consumer loyalty. The t-test revealed that the significance value (sig) was below 0.05, indicating statistical significance. Additionally, the F-test showed that the calculated F-value exceeded the crucial F-value of 3.19. These data indicate that consumer loyalty (Y) is favorably and substantially affected by both brand experience (X1) and brand personality (X2).

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Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...