Contagion: Scientific Periodical Journal of Public Health and Coastal Health
Vol 5, No 4 (2023): CONTAGION

Analysis Of The Effect Of Service Quality, Marketing Mix, On Interest In Service Reuse Hospitalization

Ahmad Rafli Bintang (Faculty of Medicine, Dentistry and Health Sciences)
Johannes Bastira Ginting (Faculty of Medicine, Dentistry and Health Sciences)
Chrismis Novalinda Ginting (Faculty of Medicine, Dentistry and Health Sciences)



Article Info

Publish Date
24 Dec 2023

Abstract

The diversity of people's needs for health products and services means that hospitals are competing as much as possible to serve consumers. Hospitals must improve the quality of service and also hospitals need to design marketing programs so that products/services get a response from the target market and run successfully. The marketing mix is a set of marketing tools used by the company to continuously achieve one of the marketing goals, namely to provide satisfaction to the wants and needs of consumers and to generate profits for the company from the mix market. The purpose of this study was to determine the effect of service quality and marketing mix on the intention to reuse inpatient services at RSU Royal Prima Medan in 2022. This research is a type of quantitative research. The research design used was an analytic observational method with a cross sectional approach. The population in this study was the average patient who came for treatment at the Inpatient Installation of RSU Royal Prima Medan in the last 3 months, totaling 1,653 patients. Sampling used SEM analysis where the number of samples was 150 patients. Data analysis used univariate, bivariate and multivariate analysis. The results showed that service quality had a positive and significant effect on the intention to reuse inpatient services at RSU Royal Prima Medan p-value <0.05, the marketing mix had a positive and significant effect on the intention to reuse inpatient services at RSU Royal Prima Medan p-value < 0.05. Simultaneously or simultaneously service quality and marketing mix have a positive and significant effect on the intention to reuse inpatient services at RSU Royal Prima Medan p-value <0.05. The independent variable that has the most influence on the dependent variable in this study is the service quality variable.Keywords: Hospital, Interest in reus, Marketing mix, Quality of service

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Journal Info

Abbrev

contagion

Publisher

Subject

Health Professions Public Health

Description

Contagion: Scientific Periodical Journal of Public Health and Coastal Health, A Scientific Periodic Journal of Public Health published by the Public health Study Program of The Faculty of Public Health UINSU Medan. This Journal prioritiez the collaboration of lecturers and students with scope of the ...