BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Vol. 30, No. 2

The Influence of Internal Marketing on Employee Performance in The Ghanaian Public Sector: The Mediating Role of Organizational Commitment

Osei, Francis (Unknown)
Owusu, Alfred (Unknown)
Kankam-Kwarteng, Collins (Unknown)
Agyemang, Gertrude (Unknown)



Article Info

Publish Date
30 May 2023

Abstract

This research assessed the influence of internal marketing on employee performance in the public sector of Ghana, as mediated by organizational commitment. This research was conducted on a total of 300 public sector workers in Ghana, of whom 200 responses were received, representing a response rate of 66.6%. Purposive and convenience sampling techniques were adopted. The PLS-SEM technique was implemented to determine the associations among the variables. The research results reveal significant associations among internal marketing, employee performance, and organizational commitment. Moreover, a partial role is played by organizational commitment. The research findings indicate that the public sector, particularly Metropolitan, Municipal, and District Assemblies, should enhance training programs on internal marketing to bridge the knowledge gap between new and old employees. The Metropolitan, Municipal, and District Assemblies in Ghana should implement effective internal marketing practices and policies that increase employee performance for organizational commitment, and the authorities in the public sector, particularly in Metropolitan, Municipal, and District Assemblies, should strategically incorporate internal marketing principles into the organizational culture for organizational performance

Copyrights © 2023






Journal Info

Abbrev

publication:jbb

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

The scope includes but is not limited to: public policy, administrative reform, local government studies, public and private governance, digital governance and business, digital finance, innovation, entrepreneurship, small businesses, people and culture in organization, knowledge management, ...