Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek

Rizki Hamdallah Habel (Universitas Negeri Jakarta)
Mukhammad Alginat Romadhon (Universitas Negeri Jakarta)
Marini Andriyani Putri (Universitas Negeri Jakarta)
Siti Sahara (Universitas Negeri Jakarta)

Mimbar Administrasi
Vol. 20 No. 1 (2023): April : Jurnal MIMBAR ADMINISTRASI

Jabodetabek Commuter Line KRL is a public transportation that is now widely used by the general public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRL in the eyes of its users. This study uses the literacy study method in which research uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRL has been satisfactory for its users. However, there are still some aspects that need to be improved. Overall, the users are satisfied and the Jabodetabek KRL has a good reputation or image in the eyes of its users.