Management and Applied Social Studies Review
Vol 1 No 1 (2023): Management and Applied Social Studies Review (MASSIV)

E-Government: Integrated, Fast, Certain and Easy Public Service Quality Management in Bali

I Putu Putra Astawa (Management Study Program, Faculty of Business and Tourism Economics, UNHI)



Article Info

Publish Date
13 Apr 2023

Abstract

Purpose – Electronic-Based Government System is a government administration that utilizes information and communication technology to provide services to the public. The application of an electronic-based government system plays an important role in accelerating the achievement of government goals in public sector services and contributing to regional economic growth. Methodology – This study uses a quantitative descriptive research method. Researchers conducted an analysis of digital transformation in Bali in improving the quality of public services through the implementation of E-Government. An analysis of e-government seen from the perspectiveGovernment to Citizen (G2C) andGovernment to Bussiness (G2B) Findings – This research places the community as the main user of government-owned public services and the government as a service provider. The results of this study describe that e-government has an important role in improving integrated public services, among others. Improving the accessibility of public services; Improving service efficiency and effectiveness; Increase transparency and accountability; as well as increasing community participation. Originality – Originality produces new knowledge without repeating what has already been done by others.

Copyrights © 2023






Journal Info

Abbrev

massiv

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

The Management and Applied Social Studies Review (MASSIV) welcomes empirical and theoretical articles that are suitable for publication in the Management and Applied Social Studies Review (MASSIV) such as strategic management, marketing, human resource management, financial, culture studies, also ...