Jurnal Ilmiah Ekonomi dan Manajemen
Vol. 1 No. 3 (2023): November

PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PENGGUNA APLIKASI JAMRIDE DI PENAJAM PASER UTARA

Ayu Lestari (Universitas Mulawarman)



Article Info

Publish Date
24 Nov 2023

Abstract

This research aims to determine the simultaneous and partial influence of brand image variables and service quality on consumer satisfaction of users of the Jamride application in North Penajam Paser. The brand image (Xı) and service quality (X2) variables are independent or independent variables in this research and the consumer satisfaction variable (Y) is the dependent or bound variable in this research. The type of research used in this research is quantitative research. The technique used was Non Probability Sampling using the Purposive Sampling method with a sample size of 100 respondents. The data analysis technique used is multiple linear regression analysis. The conclusion of this research is that the brand image and service quality variables simultaneously have a positive and significant effect on consumer satisfaction using the Jamride application in North Penajam Paser, the brand image and service quality variables partially have a positive and significant effect on consumer satisfaction using the Jamride application in North Penajam Paser .

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Journal Info

Abbrev

jiem

Publisher

Subject

Other

Description

JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...