Jurnal Menara Medika
Vol 6, No 2 (2024): VOL 6 NO 2 MARET 2024

THE ROLE OF HOSPITALITY TO IMPROVE THE PATIENT EXPERIENCE IN HOSPITAL : A SCOPING REVIEW

Monica Vidian (Universitas Indonesia)
Wahyu Sulistiadi (Universitas Indonesia)

Article Info

Publish Date
31 Mar 2024

Abstract

The hospitality industry has a strong focus on providing excellent customer service and creating positive experiences for guests. These same principles can be applied to the healthcare industry to improve the patient experience in hospitals. When patients are in the hospital, they may experience vulnerability, anxiety, and uncertainty about their health and treatment. Thus, providing a welcoming and comfortable environment can create a more positive and supportive environment for patients which may help ease their stress and improve their overall experience and contribute to better health outcomes.

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Journal Info
Jurnal Menara Medika
Website

Abbrev

menaramedika

Publisher

Universitas Muhammadiyah Sumatera Barat

Subject

Health Professions

Description

Jurnal Menara Medika hanya menerima naskah asli yang belum pernah dipublikasikan baik di jurnal dalam maupun luar negeri. Naskah dapat berupa hasil penelitian, tinjauan pustaka, studi kasus dan konsep pemikiran inovatif yang menunjang kemajuan ilmu, pendidikan dan praktik kesehatan (keperawatan, ...