JURNAL ILMIAH INFOKOM
Vol 11 No 2 (2023): JURNAL INFOKOM DESEMBER 2023

REDESIGN APLIKASI SAMSAT MOBILE JAWA BARAT (SAMBARA) MENGGUNAKAN USER CENTERED DESIGN (UCD).

Diki Alawi Nurfalah (Sekolah Tinggi Teknologi Wastukancana)
Meriska Defriani (Sekolah Tinggi Teknologi Wastukancana)
Imam Ma'ruf Nugroho (Sekolah Tinggi Teknologi Wastukancana)



Article Info

Publish Date
06 Dec 2023

Abstract

easier for people to carry out their obligations as citizens, namely paying vehicle taxes, not only that, in the application there is information about the Mobile Samsat schedule, ownership protection, and other menus related to vehicles. In the use of user experience (UX) applications and the appearance of the interface (UI) is one of the factors that affect the success or failure of the e-government system itself, questionnaires are distributed using the System usbaility Scale (SUS) and Usbaility testing methods to determine the level of usability of the application and the problems experienced by users. There are problems experienced by users when using the SAMBARA application including not appearing samling schedule, not getting a payment code to continue payment, and there is an icon that is too small on the samling info menu. This study aims to help SAMBARA application users to be more comfortable when used, In this study using the User Centered Design (UCD) method which is used as a redesign of the user interface and user experience, and System Usability Scale (SUS) as an initial usability test. This research resulted in a new SAMBARA application display and obtained an average result of SUS 74.83 and classified as grade scale B and acceptable to users.

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Journal Info

Abbrev

INFOKOM

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

Description

Computer Science, Artificial Intelligency, Cyber Ethnic, E-Commerce, E-Government, E-Learning, Cloud Computing, Information Technology, Information System, Software Engineering, Architecture Enterprise, Database, Data Mining, Data Security, Network Engineering, Network ...