Jurnal Ekonomi dan Bisnis Digital (MINISTAL)
Vol. 2 No. 4 (2023): December 2023

Evaluation of the Performance of Perumda Air Minum Tirta Khayangan Sungai Penuh City Using the Balanced Scorecard Method for 2019-2022

Muhammad Fajran (Faculty of Economics and Business, Universitas Jambi)
Iskandar Sam (Faculty of Economics and Business, Universitas Jambi)
Salman Jumaili (Faculty of Economics and Business, Universitas Jambi)

Article Info

Publish Date
05 Dec 2023

Abstract

The purpose of this study is to examine and describe how the Regional Public Company (Perumda) Drinking water, Tirta Khayangan, Sungai Penuh City uses the Balanced Scorecard with the perspectives of finance, customers, internal business processes, growth and learning. Customers and employees of Perumda Air Minum Tirta Khayangan and the company's financial statements for 2019, 2020, 2021 and 2022 are used as the population of this study. The simple random sampling technique with the slovin formula in this study obtained a total sample of 100 customer respondents and 101 respondents from the Perumda Air Minum Tirta Khayangan City of Sungai Penuh. Descriptive research with a quantitative focus was used for this study.

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Journal Info
Jurnal Ekonomi dan Bisnis Digital (MINISTAL)
Website

Abbrev

ministal

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi dan Bisnis Digital (MINISTAL) is a peer-reviewed journal providing a space for both practitioners and academics for disseminating research results that work in Economic, finance, management, information technology and related fields. MINISTAL provides an outlet for the increasing flow ...