Indonesian Journal of Business Analytics (IJBA)
Vol. 3 No. 6 (2023): December 2023

The Influence of Customer Satisfaction, Service Quality on Financial Performance at Perumda Tirta Mayang Drinking Water, Jambi City

Rita Friyani (Jambi University)
Wiralestari Wiralestari (Jambi University)
Novita Ekasari (Jambi University)

Article Info

Publish Date
31 Dec 2023

Abstract

The purpose of this study was to see the effect of Customer Satisfaction, Service Quality on the Financial Performance of Perumda Tirta Mayang Jambi City. The population in this study were all customers of Perumda Tirta Mayang, Jambi City, totaling 94,024 customers. Sampling used the Slovin formula to obtain a total sample of 100 people. Methods of data collection using a questionnaire. The data analysis method used is logistic regression analysis using the SPSS version 24 software program.

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Journal Info
Indonesian Journal of Business Analytics (IJBA)
Website

Abbrev

ijba

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Indonesian Journal of Business Analytics (IJBA) is a peer-reviewed journal providing a space for both practitioners and academics for disseminating research results that work in Business Analytics and related fields. IJBA provides an outlet for the increasing flow of interdisciplinary research ...