Jurnal Ilmiah Administrasi Publik
Vol 1, No 2 (2015): Jurnal Ilmiah Administrasi Publik

Pengaruh kepuasan mahasiswa terhadap loyalitas: Studi pada Fakultas Ekonomi dan Bisnis (FEB) Universitas Brawijaya (UB)

Nikmah, Ainun (Unknown)

Article Info

Publish Date
30 Jan 2016

Abstract

This study examines the link between students satisfaction and thei commitment study at Faculty of Economic and Business Brawijaya University.  This study applied an explanatory research using 360 students as respondent. The results show certainty, empathy, reliability, responsiveness, tangible simultaneously relate to students’ commitment. Certainty, empathy, reliability, responsiveness, tangible simultaneously also assosiated with recommendation. Certainty, empathy, reliability, responsiveness, tangible related to commitments and recommendations. Certainty is the most important variable explaining students commitment and recommendations

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Journal Info
Jurnal Ilmiah Administrasi Publik
Website

Abbrev

JIAP

Publisher

Universitas Brawijaya

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Ilmiah Administrasi Publik is published two times a year in June and November. This journal contains scientific articles on public administration science written in two languages: Bahasa Indonesia and English. The article is published in form of empirical research, conceptual or theoretical ...