Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Vol. 1, No. 1

Analisis Gambaran Peta Perjalanan Pasien di Pelayanan Rawat Jalan RS Kanker “Dharmais” Tahun 2014

Majid, Fitri Amalia Nur (Unknown)

Article Info

Publish Date
30 Oct 2014

Abstract

The focus of this study is about outpatient journey of “Dharmais” Cancer Hospital in 2014 with purposes to find the unit with highest variation of patient journey and to analize the cause of the variation. This research is cross-sectional qualitative. The results of this research show that APJ Instalation is the unit with the highest variation of patient journey, and the causing factors are softtare of the computer supporting the service, human resource, infrastructure, and service procedures. The researcher found out that high variation of patient journey will reduce the quality of the service.

Copyrights © 2014




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Journal Info
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Website

Abbrev

publication:arsi

Publisher

Universitas Indonesia

Subject

Decision Sciences, Operations Research & Management Public Health Social Sciences

Description

Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was initiated by the Center for Health Administration and Policy Studies (CHAMPS) Faculty of Public Health, University of Indonesia (FKM UI) and is currently managed by the Department of Health Administration and Policy, Faculty of Public Health, ...