Jurnal Bisnis, Manajemen, dan Ekonomi
Vol. 4 No. 3 (2023): Jurnal Bisnis, Manajemen dan Ekonomi

Pengaruh Sarana dan Prasarana Serta Pelayanan Publik Terhadap Kepuasan Masyarakat: Indonesia

Imam Firdaus (Ekonomi Pembangunan Universitas Alwashliyah, Medan Sumatera Utara)
Riny Viri Insy (Ekonomi Pembangunan Universitas Alwashliyah, Medan Sumatera Utara)
Zulaili Zulaili (Ekonomi Pembangunan Universitas Alwashliyah, Medan Sumatera Utara)
Nuraini Nuraini (Universitas Islam Negeri Sunan Kalijaga, Yogyakarta)



Article Info

Publish Date
13 Jul 2023

Abstract

Given the lack of importance of the influence of facilities and infrastructure on community satisfaction, village officials must further improve existing facilities and infrastructure in the village so that people are satisfied with existing facilities. Village Governments and City Governments should focus more on improving the quality of services through the completeness of facilities and infrastructure. The purpose of this study was to reveal the facilities and infrastructure both partially and simultaneously which have a strong influence on community satisfaction in Durian Village, Pantai Labu District, Deli Serdang Regency and to find out what the percentage is. The method used in this study is a quantitative approach, while the variables studied are facilities and infrastructure (X1), public services (X2) and community satisfaction (Y). The population that the author examined was all the people in Durian Village, Pantai pumpkin District, Deli Serdang Regency. According to data from employees who work there, the population is 4300 people. So the sample used in this study was 98 people. The technique used uses sampling with accidental techniques. The variables of facilities and infrastructure (X1) and public services (X2) are able to contribute to the influence of the community satisfaction variable by 15.2% while the remaining 84.8% is influenced by other variables not examined in this study. From the conclusions above, the authors provide suggestions considering the lack of significance of the effect of the facilities and infrastructure variables on community satisfaction, the village apparatus must further improve the existing facilities and infrastructure in the village so that the community feels satisfied with the facilities and infrastructure they have. The Village Government and City Government should focus more on improve service quality through complete facilities and infrastructure

Copyrights © 2023






Journal Info

Abbrev

jbme

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis, Manajemen, dan Ekonomi (JBME) is a peer-reviewed journal which publishes original research papers. JBME has been published since 2020. It is currently published quarterly (January, April, July and October). Areas of research include, but are not limited to Global Business, Transition ...