Jurnal Nasional Ilmu Komputer
Vol. 4 No. 3 (2023): Jurnal Nasional Ilmu Komputer

Analisis Kualitas Layanan Data Pokok Pendidik (Dapodik) Pada Smk Negeri 1 Palembang Menggunakan Metode Webqual 4.0

Sari, Nova Vuspita (Unknown)
Kesuma, Hendra Di (Unknown)
Kholik, Abdul (Unknown)



Article Info

Publish Date
24 Feb 2024

Abstract

The object of this research is the educator basic data information system (DAPODIK at SMK Negeri 1 Palembang. this research aims to test the quality of information system services. the sample used in this research was school teachers as system users. the sampling technique uses non-probability sampling. the number of samples in this study was 70 respondents. this research uses a qualitative approach. the data analysis technique used for hypothesis testing is path analysis. The method used in this research is Webqual 4.0, which uses 4 indicators: usability, information quality, service interaction quality, and user satisfaction. based on Webqual 4.0 variables. the results of the analysis show that the usability quality score is 2,800 with a percentage level of 84.25%, supported by regression, which proves usability quality has a significant positive effect on user satisfaction. the information quality score result is 2,450 with a percentage level of 84.45%, supported by regression, which proves that information quality has a significant positive effect on user satisfaction, while the service quality score result is 2,100 with a percentage level of 81.33%, supported by regression which proves service quality has a positive effect significant to user satisfaction.

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Journal Info

Abbrev

jnik

Publisher

Subject

Computer Science & IT

Description

Jurnal Nasional Ilmu Komputer (Jurnal-NIK) is a media for lecturers and students to publish research results dedicated to all aspects of the latest outstanding developments in the field of information systems and informatics. Areas of research include, but are not limited to the information systems, ...