Jurnal Ecogen
Vol 7, No 1 (2024): Jurnal Ecogen

Pengaruh Negative eWOM: Studi Empiris pada Konsumen Maskapai Penerbangan Lion Air

Rini Kurniawati Putri (Universitas Mulawarman)
Wira Bharata (Universitas Mulawarman)



Article Info

Publish Date
29 Mar 2024

Abstract

This research objectives to determine the influence of negative ewom on brand image and brand trust and its impact on  interest ini buying Lion Air airline tickets. This research uses descriptive quantitative research methods. Sampling in this research used a non-probability sampling method, namely purposive sampling by distributing questionnaires as a data collectiom method. The samples researched in this study were 120 respondents who used airline. Based on the  results of research testing, it shows that: 1) Negative ewom has a negative effect on the brand image of Lion Air airline 2) Negative ewom has a negative effect on the brand trust of Lion Air airline 3) Brand image has a positive effect on interest in buying Lion Air airline tickets 4) Brand trust has a positive effect on interest in buying Lion Air airline tickets 5) Negative ewom has a negative effect on interest in buying Lion Air airline tickets

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Journal Info

Abbrev

pek

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ecogen is a peer-reviewed journal and scientific journal devoted to the publication of original papers published by Universitas Negeri Padang. Since 2018, this journal has become an open-access peer-reviewed online journal of economics and education studies published by Universitas Negeri ...