Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)

Pengaruh Kualitas Produk Dan Citra Merek Terhadap Keputusan Pembelian Dan Dampaknya Pada Kepuasan Konsumen Produk Skintific Di Cikarang

Nurlina, Nurlina (Unknown)
Wulandari, Anna (Unknown)



Article Info

Publish Date
29 Jun 2024

Abstract

In its role as a benchmark for how a scientific product becomes superior and competitive in the market, of course it results from the product quality, brand image and promotion of a product that is prepared. The aim of this research is to determine the influence of Product Quality and Consumer Satisfaction on Purchasing Decisions and its impact on consumer satisfaction as a mediating variable. This research uses quantitative methods with a sample size of 100 respondents. This research was processed using SmartPLS and data collection was carried out via Google forms. Product quality has a significant effect on purchasing decisions with a value of 3.679. Product Quality has no effect on Consumer Satisfaction which has a value of 1.509. Consumer Satisfaction has a significant effect on Purchasing Decisions with a value of 2.987. The Brand Image variable has a significant effect on Purchasing Decisions with a value of 3.303. Brand Image influences consumer Satisfaction with a value of 4.104. Product Quality has no effect on Consumer Satisfaction and Purchasing Decisions has a value of 1.457. Brand Image has a significant effect on Consumer Satisfaction and Purchasing Decisions with a value of 2.108.  

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...