Journal of Economic, Bussines and Accounting (COSTING)
Vol 7 No 4 (2024): Journal of Economic, Bussines and Accounting (COSTING)

Impact of Tourist Experience on Satisfaction and Revisit Intention: A Bibliometric Review and Content Analysis

Irene Kanina Ratih (Institut Teknologi Sepuluh Nopember)
Lissa Rosdiana Noer (Institut Teknologi Sepuluh Nopember)



Article Info

Publish Date
21 Jul 2024

Abstract

The tourism industry is currently experiencing significant growth and plays a pivotal role in the global economy and contributes significantly to the global Gross Domestic Product (GDP). However, research examining the tourism industry will decline in 2024, especially those related to the topic of the influence of tourist experiences on satisfaction and intention to visit again. So, it is important to conduct further research to enrich research in similar fields and topics. This study aims to map the trend, conceptual structure, and know what kind of tourist experience are used to influence satisfaction and revisit intention in tourism research using bibliometrics and content analysis method, with data sourced from the Scopus and Web of Science databases, totaling 155 papers. From these papers, it is evident that the trends or keywords strongly related to this study's topic are "satisfaction," "loyalty" and "antecedents". Additionally, the tourist experiences that often influence tourists’ satisfaction and revisit intention are memorable and emotional experiences consisting of positive emotion, service, quality of destination, destination image, and culture. Therefore, marketers or organizations should continue to improve the quality and services at tourist attractions so that they can provide tourists with a good experience.

Copyrights © 2024






Journal Info

Abbrev

COSTING

Publisher

Subject

Economics, Econometrics & Finance

Description

COSTING : Journal of Economic, Bussines and Accounting reviewed covers theoretical and applied research in the field of Economics, Business and Accounting. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. ...