Asian Journal of Environmental Research
Vol. 1 No. 2 (2024): May-August

Analysis of Marketing Strategies For Health Services in The National Health Insurance Era in Hospital Muhammadiyah Bandung

Sahya Muspita (Unknown)
Ai Susi Susanti (Unknown)



Article Info

Publish Date
30 Aug 2024

Abstract

The National Health Insurance (JKN) has brought significant changes to the healthcare industry. The programme provides financial protection to Indonesians to meet their basic health needs. In the JKN era, hospitals are also faced with challenges and intense competition, so they need to improve service quality and implement effective marketing strategies. The purpose of this study is to analyse the application of the marketing mix in the marketing strategy implementation process as well as the selected marketing strategy in the JKN era at Muhammadiyah Bandung Hospital. This study used a descriptive research method with a qualitative approach, which involved interviews with the head of the marketing unit and the hospital's marketing executive staff. The results showed that well-targeted marketing strategies can strengthen the hospital's image, increase visibility and public awareness of the hospital's healthcare offerings, thus helping to reach more potential patients, and improve patient satisfaction. The implications of this study emphasise the important role of effective marketing strategies in improving healthcare services at Rumah Sakit Muhammadiyah Bandung in the era of the National Health Insurance (JKN).

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Journal Info

Abbrev

ajer

Publisher

Subject

Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Materials Science & Nanotechnology Medicine & Pharmacology

Description

Asian Journal of Environmental Research (AJER) is an International journal with a frequency of 3 (three) times a year, published by the Science Tech Group. Manuscripts submitted must be original Research Articles and Literature Reviews that aim to contribute to and disseminate sustainable updates. ...