Jurnal Ilmiah Niagara
Vol 14 No 1 (2022): Jurnal Ilmiah Niagara Vol. 14 No. 1 Tahun 2022

PENGARUH KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN TERHADAP KEPUASAN MASYARAKAT DI KANTOR KELURAHAN SARUNI KECAMATAN MAJASARI KABUPATEN PANDEGLANG

Firgita Fadillah (Sekolah Tinggi Ilmu Administrasi Banten)



Article Info

Publish Date
06 Jul 2023

Abstract

The purpose of this study was to determine the effect of population service quality on community satisfaction in the Saruni sub-district office. The problems that exist are, service officers in charge of serving population administration are not in place when they are on duty, there are still services that have not been in accordance with the set target time, and there is no clear service rate and officers are easily angry and offended. The research method used in this research is Survey Research method using a quantitative approach. The variable quality of population administration services at the Saruni Village Office, Majasari District, Pandeglang Regency is good, it can be assessed that the average interpretation result is 3.01 including good criteria, while the community satisfaction variable gets an average interpretation result of 2.67 also includes good criteria. The results of hypothesis testing obtained t arithmetic results of 16.819, greater than t table 0.202 with an error rate of 5%, it means that Ha is accepted and Ho is rejected. The results of the determination test of the effect of the quality of population administration services on community satisfaction obtained a figure of 62.41% while the remaining 37.59% was influenced by other factors that the authors did not examine.

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Journal Info

Abbrev

niagara

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Description

The Scientific Journal of NIAGARA has reviewed and assessed the practice of public administration and Commerce Administration at the local, regional, national and international levels which are directed at managing the development process in low- and middle-income countries. It pays special ...