CCIT (Creative Communication and Innovative Technology) Journal
Vol 17 No 2 (2024): CCIT JOURNAL

The Implementation of Artificial Intelligence in Electronic Commerce

Tessa Handra (University of Multimedia Nusantara, Indonesia)
Nuke Puji Lestari Santoso (University of Raharja, Indonesia)
Oliver Wilson (University of South Wales, United Kingdom)
Tarisya Ramadhan (University of Raharja, Indonesia)



Article Info

Publish Date
01 Aug 2024

Abstract

This research aims to explore the implementation of Artificial Intelligence (AI) within the context of electronic commerce. As digital technology evolves, AI has become a crucial tool in transforming the way businesses operate online. This study employs both qualitative and quantitative approaches to analyze how AI can enhance the online shopping experience, including personalization, customer service automation, and data analysis for market trend prediction. Through case studies on several leading e-commerce platforms, this research identifies key AI applications such as recommendation systems, chatbots, and price optimization algorithms. The findings indicate that the implementation of AI not only improves operational efficiency but also provides a more personalized and responsive experience for consumers. The study also addresses the challenges and ethical implications of using AI in e-commerce, including issues of data privacy and algorithmic bias. By providing comprehensive insights into the current applications of AI and its potential for the future, this research aims to guide developers, entrepreneurs, and researchers in integrating effective and ethical AI solutions into e-commerce business strategies.

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Journal Info

Abbrev

ccit

Publisher

Subject

Computer Science & IT

Description

CCIT (Creative Communication and Innovative Technology) Journal adalah jurnal ilmiah yang diterbitkan olehSekolah Tinggi Manajemen Informatika dan Komputer Raharja. CCIT terbit dua kali dalam satu tahun, Setiap Bulan Februari dan ...