Teknika
Vol 12 No 3 (2023): November 2023

Factors That Influence Repurchase Intention: A Systematic Literature Review

Muhammad Amfahtori Wijarnoko (Information Technology Department, Faculty of Science and Technology, Institut Sains dan Teknologi Terpadu Surabaya, Jawa Timur, Indonesia)
Edwin Pramana (Information Technology Department, Faculty of Science and Technology, Institut Sains dan Teknologi Terpadu Surabaya, Jawa Timur, Indonesia)
Joan Santoso (Information Technology Department, Faculty of Science and Technology, Institut Sains dan Teknologi Terpadu Surabaya, Jawa Timur, Indonesia)



Article Info

Publish Date
09 Nov 2023

Abstract

This research is a systematic literature review of factors that influence repurchase intention. Repurchase intention is important for companies because it will shape customer behavior to become loyal, customers usually tend to have an interest in buying products or services repeatedly so that the company will benefit from products or services that have been sold. The aim of this research is to provide insights into the research trends and issues in the studies of Repurchase Intention. The literature search focused on finding journals published between 2018 and 2023. Only English-language journals with the keyword Repurchase Intention were used in this research. Researchers found 80 journals that matched these keywords but after reading the collected articles thoroughly and removing duplicate and irrelevant articles, the authors produced 50 articles to be used in this research. The findings highlight key drivers for increasing sales: Satisfaction, Trust, Perceived Value, Price, and Word of Mouth. Additionally, 14 moderating factors were identified, with Age being the most prominent in four articles. Korea, India, and Indonesia lead research contributions, each with six articles. Structural Equation Modeling (SEM) is the prevailing measurement method, while other approaches persist. Companies are recommended to prioritize these core factors for consumer engagement. Future research should delve into unexplored moderating factors and alternative measurement methods, enriching our understanding of this vital field.

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Journal Info

Abbrev

teknika

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering Engineering

Description

Teknika is a peer-reviewed journal dedicated to disseminate research articles in Information and Communication Technology (ICT) area. Researchers, lecturers, students, or practitioners are welcomed to submit paper which has topic below: Computer Networks Computer Security Artificial Intelligence ...