Golden Ratio of Taxation Studies
Vol. 1 No. 2 (2021): June - November

The Effect of Islamic Service Ethics and Organizational Culture on Service Quality and Taxpayer Satisfaction

Aditya Halim Perdana Kusuma Putra (Universitas Muslim Indonesia, Makassar)

Article Info

Publish Date
30 Oct 2021

Abstract

This study aims to determine the effect of Islamic service ethics and organizational culture on service quality and taxpayer satisfaction at the Wajo Samsat Revenue Technical Implementation Unit office. The Islamic service ethics variable has a positive and significant effect on taxpayer satisfaction through service quality, while organizational culture has a significant negative effect on taxpayer satisfaction through service quality.

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Journal Info
Golden Ratio of Taxation Studies
Website

Abbrev

grts

Publisher

Manunggal Halim Jaya

Subject

Economics, Econometrics & Finance

Description

Golden Ratio of Taxation Studies encourages courageous and bold new ideas, focusing on contribution, theoretical, managerial, and social life implications. Golden Ratio of Taxation Studies encourages courageous and bold new ideas, focusing on contribution, theoretical, managerial, and social life ...